Exchanges instructions & policy

Nine West is happy to offer quick and easy exchanges for customers of for any reason within 7 days of your actual delivery date for eligible items.

We do not issue refunds.

Customers must bring item being returned or courier it (at their own cost) to the following address

NINE WEST store 

The Junction Mall, 

Ngong Road 

Nairobi, Kenya 

Eligible Items Are:

- Delivered to your shipping address within the last 7 days.

- Item(s) are in unworn, sellable condition with original packaging 

- Items NOT sold as Final Sale